Help Center
How Can We Help You?
Welcome to the TDCustomApparel Help Center.
We know that personalized gifts carry special meaning, and we're here to help make your shopping experience as smooth as possible.
Explore the answers to our most frequently asked questions below.
Ordering & Personalization
How do I personalize my gift?
Select your preferred product and follow the personalization options displayed on the product page.
Depending on the design, you may be able to add names, dates, photos, or special messages. Please review your details carefully before placing your order.
Can I use a different name, date, or message?
Available customization options vary by product. Please follow the instructions shown on the product page.
If you have a specific question about a design, feel free to contact our support team before ordering.
Can I change my personalization after ordering?
Contact us as soon as possible at suport@tdcustomapparel.co with your order number and the requested changes.
Because personalized items may enter production quickly, we cannot guarantee changes once processing has begun.
What if I enter the wrong name or upload the wrong photo?
Please reach out immediately with your order number and corrected details. We'll review your order status to determine whether a change can still be made.
Shipping & Tracking
How can I track my order?
You can check available shipment updates using the tracking link in your shipping confirmation email or Shopify order status page.
Why does my order take time to ship?
Personalized products may require production time before they are ready to ship. Your total delivery time depends on both production and transit.
Will all items arrive together?
If your order contains different products, items may be fulfilled and shipped separately. Please check the tracking information provided for each shipment.
What if my order is delayed?
Contact our support team with your order number if your shipment is delayed or if you need assistance understanding your tracking information.
Returns, Replacements & Refunds
What if my item arrives damaged or incorrect?
Please contact us with your order number, a description of the problem, and clear photos of the product and packaging when relevant.
We'll review the issue according to our Replacement & Refund Policy.
Can I return a personalized item because I changed my mind?
Personalized items are made according to your selected details and may not be eligible for ordinary change-of-mind returns.
Please refer to our Replacement & Refund Policy for full details and any applicable exceptions.
Products & Sizing
Where can I find product dimensions?
Please check the product description and available size information before placing your order.
How do I choose the right clothing size?
Refer to the size chart for your selected apparel product. Sizing can vary by garment style and manufacturer.
Will my personalized product look exactly like the preview?
Product images and previews help illustrate the design. Actual appearance may vary slightly depending on materials, production methods, screen settings, and product specifications.
If the item you receive is materially different from what you ordered or is defective, please contact us.
Still Need Help?
Our customer support team is happy to assist.
Email: support@tdcustomapparel.co
Support Hours: Mon - Sat: 9AM - 5PM EST
Response Time: We aim to respond within 24 business hours.